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Frequently Asked Questions

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  • Our play sessions are 60 minutes with a limit of 10 kids at a time on our play floor. Currently, our play sessions start at 7:30, 9:00, 10:30, 12:00, 1:30, and 3:00. That being said, walk-ins are welcome, and we will do our best to accommodate you regardless of the time you arrive.

  • Yes - older siblings are welcome to join their younger siblings for a visit. While our space is thoughtfully designed for children ages 6 and under, we know bigger siblings are often part of the fun.

    For safety, our large wooden play structure is designed specifically for younger children, and it does have a weight limit, so we ask that older siblings enjoy the space in other ways during their visit.

    Please note that memberships (Otter, Octopus, and Orca) are only intended for children ages 6 and under. Older siblings are not included in memberships and may only play if space is available when booking.

    Memberships are not required to play. 60-minute play passes cost $12 per child if you do not have a membership.

  • Our play sessions are 60 minutes with a limit of 10 kids at a time on our play floor. Currently, our play sessions start at 7:30, 9:00, 10:30, 12:00, 1:30, and 3:00. That being said, walk-ins are welcome, and we will do our best to accommodate you regardless of the time you arrive.

  • You are welcome to arrive at any time within your 60-minute reservation window. No refunds will be issued if you’re unable to make it on time to take advantage of the full 60 minutes. Depending on how full we are, we will try our best to accommodate late walk-ins and start your 60 minutes of play when you arrive.

  • We know kids are unpredictable! Cancellations made at least 2 hours before your play session will receive a full refund, giving us enough time to offer your spot to another family.

  • Yes, socks are required for both children and adults during your play session. If you forget yours at home, grippy socks for children are available for purchase at the front desk for $3, and adult socks are available for $5.

    Please note we do require you to put your shoes back on to visit the bathrooms since they’re in a shared hallway space. NO socks in the bathrooms, please, especially if you plan to re-enter the play space floor.

  • We recommend arriving at least 15 minutes before your play space reservation begins to allow yourself time to order drinks/snacks, use the bathroom, and check in/sign your waiver if you haven’t done so already to take advantage of your full 60-minute play session.